Automotive Collection and Delivery Driver
Location: Exeter
Basic Salary: Up to £30,000
Hours: 40h week Monday to Friday
Extras/Benefits: OT available, HGV licence training, company pensions
We are currently looking for a reliable and customer-focused Automotive Collection and Delivery Driver to join a busy automotive service department. This is an excellent opportunity for an experienced HGV driver who takes pride in delivering a professional service, maintaining high standards and ensuring vehicles are collected and delivered safely and efficiently.
You will play an important role in supporting the workshop, coordinating vehicle movements and keeping customers informed throughout the collection and delivery process. The ideal candidate will hold an HGV Class 1 licence, have previous HGV driving experience and be confident working independently in a customer-facing environment, but training will be provided to get the licence.
Key Responsibilities of an Automotive Collection and Delivery Driver:
- Coordinate the collection and delivery of customer vehicles, ensuring all movements are organised efficiently and completed on time.
- Liaise with customers to arrange collections and deliveries, providing updates and maintaining excellent customer service.
- Work closely with the service reception team to ensure customer requirements are communicated clearly and met effectively.
- Transport customer vehicles safely and professionally, adhering to all road traffic regulations and company procedures.
- Present vehicles for MOT inspections and ensure appointments are attended promptly.
- Support workshop technicians by carrying out vehicle road tests following repairs when required.
- Assist with moving vehicles around the site and organising parking to maximise available space and maintain a safe working environment.
- Carry out weekly checks on company courtesy vehicles and report any issues identified.
- Ensure vehicles are clean and presentable when being returned to customers.
- Refer customer complaints or concerns to the appropriate member of staff.
- Support workshop health and safety procedures, including identifying and reporting potential hazards.
- Undertake additional driving duties on-site and off-site as required by the service department.
Skills and Qualifications for an Automotive Collection and Delivery Driver:
Essential
- Hold a valid HGV Class 1 driving licence.
- Previous HGV driving experience.
- A professional, courteous and customer-focused approach.
- Ability to work independently, use initiative and manage time effectively.
- Strong organisational skills, with the ability to coordinate vehicle movements and meet deadlines.
- A responsible attitude towards vehicle safety, road regulations and health and safety procedures.
Desirable
- Previous customer service experience.
- Experience within an automotive workshop, vehicle repair centre or commercial vehicle environment.
- Knowledge of vehicle maintenance and repair processes.
- Experience handling customer vehicles and supporting workshop operations.
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INDBS